Updated as of March 12, 2026

1. Introduction

Welcome to True Seal Spray Foam Insulation. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or engaging our services.

If you do not agree with these Terms and Conditions, please discontinue use of our website and services.

2. Services Provided

True Seal Spray Foam Insulation specializes in professional insulation services, including but not limited to:

Residential Spray Foam Insulation

Commercial Spray Foam Insulation

Agricultural Spray Foam Insulation

We are committed to delivering reliable, energy-efficient insulation solutions tailored to the specific needs of each customer.

3. Use of Website

By using our website, you agree to:

Use the website only for lawful purposes.

Avoid any activity that could interfere with the website's operation, security, or availability.

Not attempt unauthorized access to any portion of the website, servers, databases, or related systems.

Not upload or transmit malicious software or harmful code.

4. Estimates, Payment, and Billing

Project estimates are based on the information available at the time they are prepared. Final pricing may change if site conditions differ from those disclosed during the estimating process.

All payments must be made according to the payment terms agreed upon before work begins.

Failure to make timely payments may result in:

Delays in scheduling

Suspension of work

Cancellation of services

Applicable late fees where permitted by law

Billing disputes should be submitted within thirty (30) days of the invoice date.

5. Appointment and Service Terms

Appointments are scheduled based on availability.

True Seal Spray Foam Insulation reserves the right to reschedule or postpone appointments due to circumstances beyond our reasonable control, including:

Severe weather

Equipment failure

Employee illness

Material shortages

Emergency situations

Customers are responsible for providing accurate scheduling information and ensuring safe and timely access to the property.

6. Customer Responsibilities

Customers agree to:

Provide safe and unobstructed access to work areas.

Remove valuable, fragile, or sensitive belongings from the work area.

Keep children and pets away from active work zones.

Inform us before work begins of any known hazards, including mold, asbestos, water damage, structural concerns, electrical hazards, or other unsafe conditions.

True Seal Spray Foam Insulation is not responsible for damage to items left within the work area that were not properly protected or disclosed.

7. Scope of Work Disclaimer

Our insulation services do not include:

Mold remediation

Asbestos removal

Structural repairs

Pest removal

Electrical work

Plumbing work

Roofing repairs

If hazardous or unforeseen conditions are discovered during the project, work may be paused until the issue has been properly addressed. Additional work, scheduling changes, or charges may be required.

8. Limitation of Liability

To the fullest extent permitted by applicable law, True Seal Spray Foam Insulation shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Delays

Project interruptions

Loss of profits

Loss of business

Property conditions outside our control

Customer misuse or neglect

Our total liability shall not exceed the amount paid by the customer for the specific services giving rise to the claim.

9. Warranties and Guarantees

We stand behind the quality of our workmanship.

Certain products or services may include manufacturer warranties or workmanship warranties. Warranty coverage, exclusions, and claim procedures will be provided with the applicable project documentation.

Warranty coverage does not extend to damage resulting from:

Structural movement

Water intrusion

Natural disasters

Improper modifications by others

Abuse or misuse

10. No Guarantee of Energy Savings

Our insulation services are designed to improve energy efficiency.

However, actual energy savings depend on many factors, including:

Existing building construction

HVAC performance

Occupancy habits

Local weather conditions

Existing insulation

Building maintenance

Accordingly, no specific level of energy savings is guaranteed or implied.

11. Cancellation and Refund Policy

Customers may cancel scheduled services by providing reasonable advance notice.

Refund eligibility depends on:

Materials already purchased

Work already completed

Scheduling commitments

Project-specific expenses

Custom-ordered materials and completed work are generally non-refundable.

12. Force Majeure

True Seal Spray Foam Insulation shall not be responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters

Severe weather

Floods

Tornadoes

Fires

Labor shortages

Supply chain disruptions

Equipment failures

Government actions

Pandemics

Power outages

13. Intellectual Property

All website content, including but not limited to:

Text

Graphics

Logos

Photographs

Videos

Branding

Designs

Website layout

is the exclusive property of True Seal Spray Foam Insulation unless otherwise noted.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

14. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Dispute Resolution

If a dispute arises, both parties agree to make a good-faith effort to resolve the matter through informal discussions or mediation before pursuing litigation.

If legal action becomes necessary, jurisdiction and venue shall lie in the appropriate state or federal courts located within the State of Tennessee.

16. Modifications to Terms

True Seal Spray Foam Insulation reserves the right to modify these Terms and Conditions at any time.

Updated versions will be posted on this website with a revised Effective Date.

Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms and Conditions.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

18. Contact Information

If you have questions regarding these Terms and Conditions, please contact us.

True Seal Spray Foam Insulation

Morristown, Tennessee, USA

Email: [email protected]

Phone: (865) 405-3576

19. SMS Messaging Terms and Conditions

True Seal Spray Foam Insulation offers SMS communications to customers who voluntarily opt in through our website, quote requests, service forms, or other approved consent methods.

By opting in, you agree to receive text messages related to:

Appointment confirmations

Scheduling updates

Service reminders

Project updates

Customer support

Billing notifications

Occasional promotional offers related to our insulation services

You may opt out at any time by replying STOP to any message you receive from us.

After you send STOP, you will receive one final confirmation message indicating that you have been unsubscribed. No further SMS messages will be sent unless you opt in again.

If you need assistance, reply HELP to any SMS message or contact us directly.

Email: [email protected]

Phone: (865) 405-3576

Message frequency may vary.

Message and data rates may apply based on your wireless carrier.

Wireless carriers are not responsible for delayed or undelivered messages.

For information regarding how we collect, use, and protect your information, please review our Privacy Policy.

20. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any written service agreements or accepted estimates, constitute the entire agreement between you and True Seal Spray Foam Insulation regarding your use of our website and services.